Have a question? We have gathered our answers to the questions that our customers often ask us, in one convenient place.
Q: Do you provide free, no obligation quotes?
A: Yes, we have always taken this approach and always will. If you would like us to quote for your project, please contact us and arrange a convenient site survey.
Q: How quickly will you provide a quote?
A: The turnaround on your quote will depend on the size, nature and complexity of your project. This is because we take the time to carefully itemise each quote so that it’s clear and easy to follow. However, on average, it should take no more than ten working days to receive your written quote.
Q: How are payments made?
A: We take payment via BACS and will invoice according to your agreed payment plan. The timing of these payments will be determined once you have chosen to go ahead, and will be presented to you as part of your dedicated welcome pack.
Q: Are you VAT registered?
A: Yes, our VAT registration number is 356 3614 91.
Q: Will you always have someone on site or will there be periods when your team is working on other projects?
A: We have always prided ourselves on working on each project from start to finish and will manage our workload to ensure that we can maintain a continuous on-site presence. We carefully plan all our projects to avoid interruptions or delays for our customers.
Q: Can you provide references?
A: Yes, we are happy to put you in touch with one of our previous customers so that you can learn more about what it’s like to work with us.
Q: Will your work be certified?
A: We offer a 12-month insurance-backed guarantee, as well as a three-month retention payment at the end of our jobs.
Q: Can I buy my own materials?
A: We are happy for our customers to supply what we call ‘personal choice items’ such as kitchens, bathroom suites, tiles, and flooring, and we can also put you in touch with trusted suppliers to assist with this.
Q: What insurances do you hold?
A: We hold public liability insurance up to £5 million and employer’s liability insurance up to £10 million. Please speak to a member of our team if you would like to find out more about the coverage of these policies.